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100% & 200%

Writer's picture: Peter K F Cheung SBSPeter K F Cheung SBS
  1. FADE IN.


  2. Act 1


  3. INT. STUDY - 07:30-08:30


  4. PETER is checking something with his handheld devices.


  5. PETER (V.O.): I like to re-read anything while my mind is fresh.


  6. EXT. ROADS - LATER


  7. Peter drives his WIFE to work.


  8. PETER (V.O.): I enjoy working as my wife's chauffeur.


  9. INT. STUDY - 10:00-12:00


  10. Peter is working with his devices and on his computer.


  11. PETER (V.O.): I plan to issue an appeal case's skeleton arguments and list of authorities today.


  12. Pausing.


  13. PETER (V.O.)(Cont'd): I've told the recipient that I might issue them either today or tomorrow.


  14. Act 2


  15. INT. STUDY - 12:00-15:00


  16. Peter is working frantically.


  17. PETER (V.O.) (Cont'd): Finalizing the drafts with equivalent Chinese legal expressions is hard.


  18. Peter uses his phones and computer intermittently.


  19. PETER (V.O.)(Cont'd): Perfecting the look and feel of the papers can be my handicap.


  20. Peter dictates and checks his drafts, doing cut and paste at times.


  21. PETER (V.O.) (Cont'd): Fortunately, I'm used to issuing domain name decisions on-line, otherwise the word-processing work would be more taxing.


  22. Reflecting.


  23. PETER (V.O.) (Cont'd): Wanting to complete my work target, I can work non-stop for hours.


  24. Before his computer, Peter inserts the files in a draft mail before sending it.


  25. PETER (V.O.) (Cont'd): Done! There's another assignment waiting for me to deal with.


  26. INT. SUPER SUPER CONGEE - 15:15-15:45


  27. Peter is enjoying Fish Ball Noodles in Soup and then Rea Bean Sweet Soup.


  28. PETER (V.O.): Let me relax and entertain a few Quorans.


  29. Peter taps the Quora app to see notifications.


  30. PETER (V.O.) (Cont'd): Oh, this one is pertinent!


  31. We see on Peter's phone screen: Do you complete an assignment as best as you possibly can or just put in enough effort to complete the job well enough?


  32. PETER (V.O.)(Cont'd): To exercise one's best endeavours or give one's reasonable output can be arbitrary. One's threshold may or may not be acceptable.


  33. Pausing.


  34. PETER (V.O.)(Cont'd): We've to do what is objectively required. So my work ethics is not just to meet others' expectations but to exceed them.


  35. Pausing.


  36. PETER (V.O.)(Cont'd): To deliver 100% satisfaction is a bare pass, as customers expect that.


  37. Pausing.


  38. PETER (V.O.)(Cont'd): If less than 100% is OK, one will never reach 100%.


  39. Pausing.


  40. PETER (V.O.)(Cont'd): After one has achieved 100%, it appears that luck is all that left if one wants to deliver more.


  41. Pausing.


  42. PETER (V.O.)(Cont'd): I aim to deliver 200% satisfaction to customers. I got the inspiration from the red 200 SX coupe that I bought in 1989.


  43. Pausing.


  44. PETER (V.O.)(Cont'd): By 200% satisfaction, I mean I aim to exceed others' expectations by 100%.


  45. INT. CHAMBERS - 16:15 - 17:00


  46. A happy CHAMBERMATE chats with Peter.


  47. CHAMBERMATE: Peter, I've won my appeal! I feel like a very capable lawyer.


  48. PETER: Congratulations! The success rate of such cases has been around 1%!


  49. CHAMBERMATE: In my case, it's 100%. I've only done one.


  50. PETER (V.O.): I've also completed one, but I didn't win. So I've lost 100%...


  51. Act 3


  52. INT. SWIMMING POOL 19:45 - 21.15


  53. Peter swims among the crowd.


  54. PETER (V.O.): I didn't expect I had to work that hard for preparing the paper work of my coming appeal case.


  55. Pausing.


  56. PETER (V.O.) (Cont'd): I didn't complete the assignment as best as I possibly could nor do I just put in reasonable effort.


  57. Pausing.


  58. PETER (V.O.) (Cont'd): Apart from doing justice to my clients, I've also had institutional justice in mind. And that's beyond 100%, in my view.


  59. INT. STUDY - 22:30-23:30


  60. The TV is reporting live the George Floyd: Derek Chauvin trial. The defence counsel calls a witness himself and the judge administers the swearing of the witness.


  61. PETER (V.O.): What they have done are beyond my expectations ie above 100%. Counsel and Judges don't do such things in Hong Kong.


  62. Pausing.


  63. PETER (V.O.) (Cont'd): Although my mind isn't fresh anymore now, I'd still imagine what would I do if I was the prosecuting counsel or defence counsel, or even the judge.

  64. Pausing.


  65. PETER (V.O.) (Cont'd): That's an example as to how I extract value. And between 100% and 200% satisfaction, I still prefer the latter.


  66. FADE OUT.


  67. THE END


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